1. About these terms

These terms govern your use of the Riverside Butchery website (www.riversidebutchery.com) and any order you place with us. By placing an order you agree to these terms. We may update them from time to time; the version in force is the one published on this page when you order. Riverside Butchery is a butcher shop based at Shop 1/77 Richmond Tce, Coraki NSW 2471.

2. Ordering

To order, add products to your cart and complete checkout. An order is an offer to buy. Your order is accepted once payment is successfully processed and we send an order confirmation. We may decline or cancel an order — for example if a product is unavailable, a price is shown in error, or we cannot deliver to your area — and will refund any payment taken in that case.

3. Products, weights & pricing

Our meat is a natural product. Pack weights and the specific cuts in bulk packs are approximate and may vary slightly from those shown. Prices are in Australian dollars (AUD) and include GST where applicable. We try to keep pricing and product information accurate, but errors can occur; if we discover an error affecting your order we will contact you before dispatch.

4. Payment

Payment is taken at checkout by card (and Apple Pay / Google Pay where available) and is processed securely by Square. We do not store your full card details. The amount charged at checkout includes the meat in your order plus any delivery freight shown in your order summary before you pay.

5. Delivery & click & collect

We deliver to addresses within Northern NSW, South East Queensland, and Sydney metro using refrigerated freight partners. Enter your delivery address at checkout — we confirm your postcode is in our delivery area and calculate refrigerated freight from your cart weight and location. The delivery line item and total are shown before you pay. Click & collect from our Coraki shop is free.

Delivery timeframes are estimates, not guarantees. Title and risk in the goods pass to you on delivery, or on collection for click & collect orders. Please ensure someone is available to receive and refrigerate or freeze perishable goods promptly on arrival. Full details are in our Shipping Policy.

6. Cancellations, returns & refunds

Because our products are perishable, we cannot accept returns for change of mind. Orders can be cancelled before dispatch — contact us as soon as possible. If your order arrives damaged, incorrect, or with a quality issue, contact us within 48 hours of delivery. Our full process is set out in our Returns & Refunds Policy.

7. Food safety & storage

Our meat is freshly butchered, snap-frozen and vacuum-packed before dispatch. Keep products frozen until use, thaw in the refrigerator, and consume within a few days of thawing. You are responsible for storing goods correctly once they are delivered or collected.

8. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in these terms limits those rights.

9. Privacy

We collect your details only to process and deliver your order and, where you opt in, to send you occasional updates. You can unsubscribe from marketing emails at any time via the link in any email. We do not sell your personal information.

10. Liability

To the extent permitted by law, and subject to your consumer rights above, our liability for any claim relating to an order is limited to the value of that order. We are not liable for delays or failures caused by events beyond our reasonable control.

11. Governing law

These terms are governed by the laws of New South Wales, Australia.

12. Contact us

riversidebutchery1@gmail.com | 0498 627 282

Terms & Conditions